How do I cancel my Airpay card reader?

Simply call us on (03) 8807 4445 and we'll arrange for a courier satchel to be sent out for its return.

Once it is returned, that month's rental will be the last one charged.

Does Airpay integrate with my accounting package?

Airpay integrates with Xero, with MYOB and Quickbooks coming soon.

Any sale or invoice completed in Airpay is synched to your Xero account. This includes customers, so you can see all your customers and invoies in Xero, no matter how you have dealt with them in the past.

How is the Airpay app free?

The Airpay app has been developed to be offered free to any business. You can take advantage of all of its innovative features and we will work closely with merchants to continue to improve it.

Airpay makes money when you process card transactions through our integrated Airpay card reader. The Airpay reader is fast, cost competitive and highly secure. Although you can still use a separate EFTPOS terminal from a bank, we think you'll see the benefits of our fully mobile, integrated payment option. Sign up here.

So go ahead, use the free functionality of the Airpay app. When you need to start accepting cards, let us know and we can provide you a seamless way to accept all the major payment types.

Can the Airpay card reader accept contactless payments?

Yes! The Airpay reader accepts tap, insert or swipe cards. You'll never miss a sale from not accepting your customers preferred method of payment.

Are there any hidden fees?

All our fees are fully disclosed here

Our fees are simple and transparent. A monthly fee for renting the Airpay card reader and a fee for each transaction you process. There are no setup or break/closure fees. There are no minimum monthly service fees. Simple.

If the unit is faulty, the Airpay reader will be replaced free of charge, as the monthly rental fee includes an advanced swap service. However, if you lose or break the Airpay reader, there is a $300 fee.

Click here to see the complete list of fees and charges


Is there a password for refunds?

No password is necessary for cash refunds.

Card refunds require a refund password. This password must be setup before completing a card refund.

How can I view my sales History?

You can view your sales history directly from the Airpay app! Simply select the Paid tab and browse and search through all sales.

Totals and key insights are also available through the Airpay dashboard tab.

Finally, you can also run period reports. To do this, go to the manage tab and select Reports. From Reports, you are provided from a variety of pre-defined report periods, daily, weekly, monthly or quarterly. These reports show you key totals, along with a listing of each sale and card transaction done within that report period.

How long does it take for the money to arrive in my account?

Settlement will be deposited into your account 1-2 business days after the transaction has been processed, depending on your particular financial institution.

Can I buy an Airpay card reader outright instead of monthly rental?

Yes you can, however you won’t have the convenience of our hardware replacement service in the event of a terminal breakdown.  Talk to our Sales staff to discuss the purchasing options available to you.

Do I need to have a bank account with a particular financial institution to use Airpay?

No, you’re able to specify the bank account that your settlement funds will be deposited into.  The only pre-requisite is that it must be an Australian Bank, and you must be the account holder.